Janabai de Tamsi Mandal of the Adilabad district did not receive his pension during the last four years. Every time he approached the authorities with the complaint, they found her in the category of ‘migrate permanently’.
After renewal, the next time he reviewed, his account would still remain empty. After making rounds of the government offices, he gave up.
A pilot project carried out in the Adilabad district for the decentralization of the Program for the Repair of complaints ‘Prajavani’ could isolate and solve the Janabai problem. The problem is now solved with the intervention of SERP.
The pilot project, carried out with the initiative of the Nodal Officer to have fun and with the collaboration efforts of the Adilabad district administration and about 60 civil society organizations, has many success stories duration of the implementation period of two months.
A report presented to the main minister A. Revanth Reddy on Monday has the promise of replication throughout the State.
According to the latest data, the pilot project resorted to a total of 3,964 complaints in two months, through 16 information facilitation centers (IFC) established at the mandal level as part of the year. In comparison, only 5,821 complaints were filed in the Prajavani Centralized program of the entire State, the duration of the same period.
At the end of the two -month project, the action tasks were presented with respect to 2,037 complaints, and the provisional responses were provided for 140, marking a success rate of more than 51%.
“We identify the problematic areas in advance and collect data from the departments in question. For example, we collect the details of all the eliminated pensions and inform the respective if it was verified crossed in public audiences made, informed, informed,” informed “informed” informed “informed” informed “informed”, “informed”. Responsibility forum for action and research (Safar).
Most of the complaints of the applications of ‘Praja Palana’. In 1,697, the greatest number of complaints were cooking gas subsidies, while related to crop loan exemption represented 674. Other complaints were about the Gruhajyothi scheme, PM Kisan’s scheme, individual forest rights, land problems, pensions, mgnrega, food security cards, the scheme of national family benefits Indiramma, water consumption, Rythu Bima, Kalyana, Kalyana, Kalyana.
Standard operational procedures were established, the recognition receipts dated for each complaint filed were awarded, and a total of 90 claims repair officers for all departments were appointed with the mandate of presenting within 30 days after the claims record. A fundamental aspect of the pilot project was public hearings as interfaces so that Gros and the plaintiffs interact and for the senior officials to find out of systemic problems. A total duration of 32 32 were made at the mandal level in the two months, with each mandal covered twice.
Weight [Panchayats (Extension to Scheduled Areas) Act] The coordinators, the members of the SSAat team (Society for Social Auditity and Transparence) and civil society representatives were responsible for the dissemination and mobilization at the village level to file complaints for those headquarters.
Over 60 Civil Society volunteers from Kisan Mitra, Center for Collective Development, Center for People’s Forestry, Digital Empower Foundation, Mazdoor Kisan Shakti Sangathan, Rhytu Swarajya Vedika, Saf CAME TO ADILABAD AND COLLLABORATED WITH THE DISTRICT ADMINISTRATION TO ROLL OUT THE PILOT PROJECT, A REPORT ABOUT THE PILOT PROJECT NOTID, LISTING CENTRALIZED FILING PROCESS, THERE IS NO PUBLIC ACCESS TO THE PORTAL, THE LACK OF THE CITIZEN. Prajavani.
Published – April 15, 2025 08:32 PM IST