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Department bosses that do not make the services notified are available online within the stipulated timeline now will face a fine of 1,000 per day.
Maharashtra Cm Devendra Fadnavis (PTI Archive)
In a significant movement to improve the efficiency of citizen services, the Maharashtra government has announced a strict penalty for administrative delays in the ‘Aople Sarkar’ portal. Department bosses that do not make the services notified are available online within the stipulated timeline now will face a fine of 1,000 per day. Prime Minister Devendra Fadnavis issued these instructions duration of a high -level meeting held in the State Secretariat in Mumbai.
According to the Law on Services, the State Government has notified 1,027 public services, or which 527 are currently accessible through the AAple Sarkar portal and the mobile application. These platforms were launched to ensure that citizens receive essential government services of the comfort of their homes and to provide a channel to address complaints.
However, delays in processing requests or complaints resolve bone frequent or due to administrative apathy. Taking note of this, CM Fadnavis ordered the main secretary to impose monetary sanctions in the response of the department leaders for such delays. The measure is aimed at holding officers responsible and accelerating the digital delivery of services.
At the meeting, CM Fadnavis reviewed several key areas, including schemes under the tribal development department, the implementation of government medical schools and agristack initiative. Special emphasis was placed on the integration of 138 interdepartmental services in the Aapaple Sarkar portal before May 31, 2025. The notified services of 306 will be online before August 15, 2025.
The main minister instructed that the inability to comply with the thesis deadlines would result in a fine of RS 1,000 per day in the administrative chief in question. This decision is expected to provide more speed and transparency to the operation of government departments and improve citizen satisfaction.
The meeting also involved a discussion about complaints repair mechanisms through the AAple Sarkar platform. With the new established directive, the Government aims to guarantee the timely resolution of citizen complaints and the provision of more efficient services. By enforcing this mechanism of responsibility, the Maharashtra government hopes to strengthen the public’s confidence in its digital governance initiatives and guarantee a better performance of its departments.