Greetings to the Incaspin Casino Loyalty Program, designed exclusively for our registered members in Spain incaspins.es. This set of terms specifies everything you need to know about how the program works, from gaining points on your preferred games to unlocking exclusive rewards and benefits. By signing up for our loyalty program, you acknowledge these rules, so we encourage you to read them carefully. Our goal is to offer a transparent, fair, and engaging experience that rewards your play and commitment over time. If you have any questions after reviewing the following sections, please get in touch with our support team—we are always here to help.
Qualification and Mandatory Enrolment
All registered Incaspin Casino players who have thoroughly verified their account and live in Spain are directly registered in the loyalty program as soon as they place their first real-money deposit and put a qualifying wager. There is no separate application process or opt-in necessary, which indicates you commence earning points from your very first bet. To stay eligible, you must keep a unique active account and guarantee that your personal and payment details stay up to date. The program is open solely to people who are at least eighteen years of age, as stipulated by Spanish gambling regulations, and any violation of the age requirement will result in instant deletion from the program.
Employees of Incaspin Casino, its partners, and any third-party service providers directly involved in the program’s operation are not allowed to participate. We also reserve the entitlement to exclude any user who has previously self-excluded or whose account has been transiently blocked due to controlled gaming steps. Registration is individual and intransferable, and we strictly ban the usage of scripted routines or bots to produce artificial game actions. In case we spot any form of tampering, the account will be subject to ban, and all earned points will be lost without previous notice. By remaining active, you reaffirm your eligibility constantly.
Reward Expiry and Cancellation Rules
Unused loyalty points will lose validity if your account remains completely inactive for a span of one hundred and eighty consecutive days. Inactivity is described as no real-money wagers, absence of deposits, and no logins during that window. Once points are lost, they are definitively cancelled and cannot be restored, even if you at a later date resume play. To keep your balance valid, merely log in to your account or make a qualifying bet at least once every six months. We send automated email reminders to Spain members before any points are lost, offering you a fair opportunity to redeem them. This expiry policy ensures the program remains long-lasting for all participants and stops dormant balances from accumulating without limit.
In addition to inactivity-based expiry, we maintain the right to confiscate all or part of a member’s loyalty points in cases of proven fraud, collusion, chargeback abuse, or any serious breach of our general terms and conditions. If an account is closed by the member, any outstanding points are lost immediately and cannot be moved to another player or exchanged to cash. Similarly, accounts closed due to self-exclusion or regulatory obligations will surrender all earned points. For incomplete forfeitures following a minor terms violation, only points earned during the pertinent period of misconduct are subtracted, and we will notify you in writing of the exact adjustment made. últimas novedades
Changes to the Programme and Termination
We regularly assess the loyalty program to ensure it stays equitable, captivating, and compliant with Spanish and European regulatory standards. As such, we maintain the right to modify these terms, adjust earning rates, rearrange levels, or alter the available rewards at any time. Whenever a material change is planned, we will inform all active Spain members via the email address registered on their account at least thirty days before the change takes effect. Minor adjustments that do not negatively affect your existing point balance or tier status may be implemented without prior individual notice, but they will always be reflected in the updated terms published on our website. Your continued participation after the modification date indicates acceptance of the new rules.
In the unlikely event that the loyalty program is discontinued entirely, we will communicate the effective closure date to all members with at least sixty days’ notice. During the notice period, you will retain full access to your points balance and reward store, and we will prompt everyone to redeem any points before the final day. Points that remain unused after the program ends will expire and will not be compensated with cash or any other form of credit. We assure that no negative retroactive changes will be made to points already earned, meaning that your loyalty balance at the time of announcement will remain fully available for redemption until the deadline. Our priority is handling you equitably at every stage.
Membership Tiers and Movement
The loyalty program features multiple rank levels, beginning from Bronze and progressing up through Silver, Gold, Platinum, and Diamond. Your advancement through these tiers is based on the total number of loyalty points you collect over a rolling evaluation period that commences from your enrolment date and resets at the end of each calendar half-year. As soon as you achieve the required point threshold for the next level, your account is upgraded automatically, and you will immediately commence receiving the improved benefits attached to that tier. Spain members can track their current progress and see exactly how many points are needed to reach the next level directly inside the loyalty dashboard.
Tier status is evaluated at the end of each evaluation window, and if you have not earned enough points to maintain your current level, a soft downgrade will be implemented. For example, a Platinum member who no longer fulfils the Platinum point requirement will be transferred to Gold rather than sliding all the way back to the initial tier. This buffer is intended to recognise consistent play and give you a fair chance to recover your status during the next cycle. Points earned during a higher-tier period do not expire when a downgrade takes place, and any tier-based perks that were already granted, such as birthday bonuses, stay valid for the remainder of their validity window.
Level Perks and Special Advantages
Each membership tier provides a set of exclusive benefits designed to elevate your gaming experience and acknowledge your loyalty in practical ways. Bronze members have access to weekly prize draws, while Silver and Gold tiers offer progressively faster withdrawal processing times and increased monthly deposit limits. Platinum members receive a dedicated account manager who can help with personalised offers and priority support, plus a guaranteed birthday bonus that is credited automatically during the birthday month. At the Diamond level, we include bespoke event invitations, higher cashback percentages on net losses, and custom withdrawal limits negotiated individually. All tier-specific perks are liable to periodic review, and we may launch seasonal surprises that are enabled only for top-tier members, ensuring that the program remains fresh and competitive.
Security of Your Account and Programme Compliance
Maintaining the security of your loyalty account is a joint responsibility. You must not share your login details or let another person to use your account to earn points, as this is a serious breach of the loyalty terms. We actively monitor account activity for suspicious patterns, such as rapid point accumulation from identical betting strategies across multiple accounts or the use of virtual private networks to mask location. Any attempt to create duplicate accounts will result in the immediate closure of all related profiles and the loss of all accrued points. Spain-based members should also be aware that your loyalty profile data is managed solely for administering the program and is never sold to third parties. If you believe unauthorised access, contact support without delay.
Collecting Loyalty Points
Loyalty points at Incaspin Casino are earned every time you place a real-money wager on eligible casino games. The speed at which points build up varies by the game category, with slots generally contributing at the highest percentage and table games, video poker, and live dealer games contributing at a reduced rate that is clearly displayed in the game rules. We do not award points for wagers made using bonus funds, free spins, or any other promotional balances unless explicitly stated otherwise. Points are determined based on the settled wager amount, and they are deposited to your loyalty balance as soon as the game round is completed and confirmed by our system.
To prevent bonus abuse and ensure fairness, we apply a minimum qualifying wager per round to trigger point accrual; bets below this threshold will not collect points even if the outcome is good. The conversion ratio between euros wagered and loyalty points may differ periodically, and the current rate is always shown within your account dashboard. Points have no cash value outside the loyalty ecosystem and cannot be bought, sold, or exchanged for real currency. If a game round is annulled or funds are returned to your balance for technical reasons, the corresponding points will be automatically deducted from your total. All awarded points are rounded down to the nearest whole number.
Exchanging Loyalty Points
Once you have collected a minimum number of loyalty points, you can convert them for a selection of rewards offered in the loyalty store. The most common redemption options include bonus cash with fixed wagering requirements, free spins on selected slot titles, and sometimes special merchandise or tournament tickets. Each reward type shows the number of points required and the related terms, so you can make an knowledgeable choice before finalizing the exchange. Redemptions are processed in real time, and the bonus value, if applicable, is credited to your bonus wallet right away. Please note that bonus cash is subject to wagering conditions before it can be withdrawn, while free spins winnings are typically credited as bonus funds.
Redemption requests cannot be reversed once submitted, and points spent are permanently deducted from your loyalty balance. We do not authorize the combination of multiple vouchers or redemptions to bypass minimum point thresholds, and each reward may only be claimed once per promotional period unless otherwise stated. There is no limit to how many times you can redeem points overall, but daily or weekly caps may be applied to prevent system abuse. If a technical error results in a reward being issued without sufficient point deduction, we reserve the right to correct the balance and cancel the associated bonus funds. Always examine the specific reward details before confirming.
Common Questions
How do I join the Incaspin Casino loyalty program as a Spain member?
You don’t have to sign up on your own. Any registered player who completes the full verification process and makes a initial real-money deposit is instantly enrolled. There is no opt-in fee or form to fill out, so you start earning loyalty points from your first qualifying bet. Just play eligible games, and your advancement will be tracked in your account dashboard.
Am I able to combine points from multiple accounts or pass them to a friend?
No. The loyalty program is solely limited to one account per person, and points are not transferable under any situations. Merging points across different accounts, even if they belong to the same household, is not allowed and may lead to point forfeiture. If you by mistake created a duplicate account, contact support to resolve the matter before attempting any redemption.
What occurs to my loyalty points if I fail to gamble for a prolonged time?
If your account shows zero real-money action, zero deposits, and no sign-ins for 180 consecutive days, all unused loyalty points will be forfeited. We issue advance email reminders to Spanish members before the deadline, so you have time to avoid having your points voided. A single log-in or a small qualifying wager is sufficient to reset the inactivity timer and preserve your points.
Can tier-based benefits like faster withdrawals apply immediately after upgrading?
Correct. Once you collect enough points to reach a higher tier, your benefits become active automatically and are accessible right away. For example, if you attain Gold status, faster withdrawal processing times take effect for all pending and future cashout requests. There is no waiting period, and your upgraded status is visible instantly in the loyalty dashboard.
Do any restrictions on which games count towards earning points?
Most real-money casino games add to point accumulation, but contribution rates vary. Slots typically garner points at the full rate, while table games, video poker, and live dealer games may contribute at a lower percentage. Wagers submitted with bonus funds or free spins are not eligible from earning loyalty points. You can always check the exact contribution rate for a specific game in its information section.
In what way can I check my current loyalty point balance and tier progress?
Your up-to-date point balance, tier status, and the number of points needed to get to the next level are displayed in the loyalty section of your account dashboard. This area also displays any active benefits and links to the reward store. We advise examining your progress regularly, especially before the half-year tier reassessment, so you can plan your redemptions and keep your status.